SOLUTIONS

One journey. Four connected fronts.

Every operation starts somewhere different. The four fronts cover the full path — from discovering the real process to controlled autonomy — and can be entered in any order.

01 · AUTOMATION

RPA & Intelligent Automation

Automate tasks and end-to-end processes with governance, scale and platform independence. The robot comes after the process has been measured — not before.

GBPA PARTNER
Enterprise RPA platform, from discovery to operation
UiPath brings software robots, central orchestration and intelligent document processing together in one platform, in the cloud or on-premises.
At GBPA it is a frequent choice for automation programmes at scale: we design, deploy and run robot fleets with monitoring and an audit trail.
What it delivers
- Attended and unattended robots for repetitive work across systems.
- Central orchestration of queues, schedules, credentials and execution logs.
- AI-based data extraction from documents.
- Ongoing support with execution metrics and exception handling.
GBPA PARTNER
RPA with control and security for regulated environments
SS&C Blue Prism is built around the idea of a digital workforce: robots managed centrally, with roles, permissions and a record of every action.
We use it in operations that need strong governance — banks, insurers and audited areas — where traceability matters as much as speed.
What it delivers
- Centralised robot management with role-based access control.
- Complete execution records for audit and compliance.
- Components reused across automations.
- Operations that scale without losing control.
GBPA PARTNER
Cloud automation with built-in cognitive services
Automation Anywhere offers a cloud-native automation platform, with robots, document processing and AI capabilities in the same environment.
GBPA uses it when a client wants to start fast in the cloud and combine task automation with document reading and AI-assisted decisions.
What it delivers
- Cloud-managed robots, with no orchestration infrastructure of your own.
- Document automation with data extraction and validation.
- AI models inside automation flows.
- Dashboards to track operational volume and performance.
GBPA PARTNER
Automation built into the Microsoft ecosystem
Power Automate connects Microsoft 365, Teams, SharePoint, Dynamics and hundreds of other services through cloud flows, and automates desktop applications with RPA flows.
It is the natural route for companies already living in Microsoft: GBPA designs the flows, handles governance and prevents a sprawl of ownerless automations.
What it delivers
- Cloud flows across email, Teams, SharePoint and business systems.
- Desktop (RPA) flows for applications without an API.
- Approvals and notifications in the teams' daily work.
- Environment and connector governance to scale safely.
GBPA PARTNER
Intelligent document capture and processing
Kofax, now Tungsten Automation, turns documents — scans, PDFs, emails and forms — into structured data ready for business systems.
At GBPA it comes in when paper is the bottleneck: we classify, extract and validate the information before it moves on to automation.
What it delivers
- Automatic document classification by type.
- Field extraction with OCR and rule-based validation.
- Human review only for low-confidence cases.
- Integration with RPA robots and back-office systems.
GBPA PARTNER
Custom automation when no platform fits
Python is a programming language with a huge ecosystem of libraries for data, integration, web and AI.
GBPA uses Python when forcing the process into an RPA platform would distort it: API integrations, high-volume data and lightweight automations, versioned and tested like software.
What it delivers
- Direct API integrations, without simulating clicks on screen.
- Processing and reconciling large volumes of data.
- AI models coupled to the automation.
- Code that is versioned, tested and monitored in production.

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Front flow

RPA

Enterprise RPA with governance

Deployment and support of robot fleets with monitoring, audit trails and execution indicators.

Orchestration across systems, people and robots

Flows combining automatic decisions, human approval and execution across multiple legacy systems.

Tailor-made automation in Python

For cases where no platform solves it without contorting the process.

02 · EXPERIENCE

AI for Customer Experience

Build conversational journeys that are more natural, resolutive and available across voice, text and digital channels — with clear autonomy limits and contextual handoff.

GBPA PARTNER
Conversational agents for voice and text
Cognigy, now part of NICE, is a platform for building AI agents that serve customers by voice and text, integrated with the contact centre and company systems.
It is the foundation of GBPA's CX front: we design the journeys, connect agents to back-office systems and define when and how a conversation moves to a human.
What it delivers
- Agents that understand intent and resolve on first contact.
- Voice (IVR) and text service with the same logic.
- CRM, ERP and legacy lookups during the conversation.
- Handoff to a human agent with the full conversation context.
GBPA PARTNER
Communication channel orchestration
Infobip is a global omnichannel communications platform: WhatsApp, SMS, RCS, email, voice and other channels on a single infrastructure, available through APIs.
GBPA uses Infobip to take CX agents and journeys to the channels customers already use, with reliable delivery at scale.
What it delivers
- WhatsApp, SMS, RCS, email and voice on one platform.
- Outbound and inbound messaging built into the journeys.
- Channel switching without losing the customer's history.
- Deliverability and scale for high volumes.
GBPA PARTNER
High-fidelity synthetic voice
ElevenLabs develops AI voice models: text-to-speech, custom voices and voice conversational agents, in dozens of languages.
At GBPA it gives service agents a voice natural enough that customers don't ask for a human just because the machine sounds odd. It is also the voice of Lumi, our assistant.
What it delivers
- Natural speech, with intonation and pace close to a person's.
- Custom brand voices.
- Low latency for real-time conversations.
- The same voice across several languages.
GBPA SOLUTION
Intelligent Platform for Candidate Screening, Interviews and Assessment
Automates the entire recruitment process, from the interview to the analysis, and produces reports with recommendations and alerts on every candidate.
Built to sharply reduce HR's manual work in interviews and screening, it complements — and can even replace — people management systems (HRIS), talent pools and services such as LinkedIn, Gupy and Indeed.
Speed, consistency and accuracy in hiring: better-quality hires, with less time and lower operating cost.
What the AI does
- Plans the interview approach for any hiring profile.
- Runs hundreds of simultaneous interviews with candidates.
- Adapts to each interview's context and goal to identify the best candidate.
- Stores every transcript and produces assessment dossiers as evidence.
- Delivers a full performance analysis for the competencies you request.

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Front flow

Conversational agents that resolve

Intent understanding, back-office system access and first-contact resolution.

High-fidelity synthetic voice

IVR and voice service natural enough not to push the customer straight to a human.

Handoff with full context

When the human steps in, they step in knowing everything the conversation already covered.

03 · DISCOVERY

Consulting, Process & Data

Discover the real process, connect systems and turn complex data into prioritised decisions and automations. This is where invisible work surfaces.

GBPA PARTNER
The process as it is actually executed
Soroco maps how work happens on the team's workstations, from their interaction with systems, and reveals variations, rework and the real effort behind each activity.
GBPA uses Soroco before automating: we quantify the real process, find the invisible work and prioritise what brings the most return.
What it delivers
- Task and variation discovery that doesn't rely on interviews alone.
- Measurement of the effort and time spent on each activity.
- Hidden rework and manual steps brought into view.
- A data foundation to prioritise automation by return.
GBPA PARTNER
Integration and orchestration across enterprise systems
Workato is an enterprise integration and automation platform that connects applications, data and processes with ready-made connectors and configurable flows.
At GBPA it is the layer that lets systems never designed to talk exchange data under a clear contract — and that feeds automations and AI agents.
What it delivers
- Ready-made connectors for hundreds of enterprise applications.
- Event-driven flows between systems.
- Data synchronisation with rules and error handling.
- An integration foundation for automations and AI agents.
GBPA PARTNER
Process and value management consulting
Oficina de Valor provides process and value management consulting, helping organise how work gets done and where it creates results.
Together with GBPA it supports the discovery stage: understanding the process, aligning the areas involved and defining what needs to change before choosing technology.
What it delivers
- Process mapping and redesign.
- Alignment between business and technology.
- Value metrics for each initiative.
- Prioritising what to change first.
GBPA PARTNER
Intelligence applied to the customer journey and data
Wevy applies intelligence to the customer journey and customer data, to understand behaviour and support decisions.
With GBPA it joins the data front to turn customer information into prioritised decisions and automations.
What it delivers
- Reading the customer journey from the data.
- Behaviour patterns that guide decisions.
- Support in prioritising actions and automations.
GBPA PARTNER
Graph database for complex relationships
TigerGraph is a graph database built to query, at high volume, the relationships between people, accounts, transactions, systems and processes.
GBPA uses it when the answer lies in the connections — dependencies between systems, network fraud, a single customer view — and a relational table can't cope.
What it delivers
- Multi-hop relationship queries with high-volume performance.
- Detection of network patterns such as fraud and collusion.
- A map of dependencies between systems and processes.
- A unified customer view from multiple sources.
GBPA SOLUTION
We bring your company into LGPD compliance with efficiency and legal certainty.
Maximise compliance with Brazil's General Data Protection Law (LGPD) and protect your company from legal and cyber risks. LGPDSolution is your trusted partner on the journey to privacy and information security.
Strategic consulting in LGPD, ISO 27001 and information security for companies of every size.
More than 100 companies already brought into compliance by our team.
Main services
- LGPD consulting — A complete solution to bring your company into compliance with the law.
- Certification — Earn the LGPD seal of an audited company.
- DPO as a Service — Outsource privacy management to specialists.
- Cyber insurance — Full coverage for LGPD-related risks.
- Vulnerability testing (pentest) — Find flaws before they become breaches.
- Phishing test — Simulate real attacks and find out how prepared your team is.
- Training — Hands-on courses so your team can apply the LGPD day to day.
- Solutions by sector — Sales, HR and labour compliance, procurement and supply chain, schools and education, digital influencers and commercial condominiums.

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Front flow

Data

Process discovery and mining

The process as actually executed, quantified in effort, time and variation — not as drawn in the flowchart.

Data integration and orchestration

Connecting systems never designed to talk, with an explicit data contract.

Prioritisation by return

A ranking of what is worth automating first, with effort and gain estimates.

04 · PRODUCT

Software Development

Launch digital products from scratch, modernise legacy systems and connect applications, data and AI with architecture built to evolve.

GBPA SERVICE
Web applications
Systems that run in the browser, with nothing to install: portals, customer areas, internal dashboards and business platforms. They work on any computer or phone with internet access.
In practice
- Customer and partner portals.
- Internal dashboards and systems.
- Platforms with login, permissions and integrations.
GBPA SERVICE
Mobile apps
Apps for Android and iOS, installed on the phone, that use device features — camera, location, notifications — and can work even without a connection.
In practice
- Apps for end customers.
- Field apps for mobile teams.
- Notifications and offline use.
GBPA SERVICE
APIs
An API is the door through which one system talks to another: it defines which data and actions are available and how. It is what lets applications, partners, robots and AI agents integrate without manual work.
In practice
- Legacy system data exposed securely.
- Integration with partners and digital channels.
- Controlled access for automations and AI agents.
GBPA SERVICE
Microservices
A way of building systems as small, independent parts, each responsible for one function. Each part can be updated and scaled on its own, without stopping the whole system.
In practice
- Modernising a large system step by step.
- Scaling only the part under the most load.
- Teams delivering in parallel without blocking each other.
GBPA SERVICE
Cloud
Running systems on infrastructure from providers such as AWS, Azure and Google Cloud instead of your own servers. You pay for what you use, and capacity grows or shrinks with demand.
In practice
- Migrating systems to the cloud.
- Architecture that keeps up with demand.
- Infrastructure cost tracked and optimised.
GBPA SERVICE
DevOps
Practices and tools that bring development and operations together: automated testing, release and monitoring, to deliver often and safely.
In practice
- Automated release for every approved change.
- Automated tests before anything reaches production.
- Monitoring and alerts for the live system.
GBPA SERVICE
Low-code
Platforms for building applications and flows with visual components and little programming. They speed up internal solutions and bring the business closer to building them.
In practice
- Internal applications delivered in weeks.
- Forms, approvals and workflows.
- Governance over what the business builds.
GBPA SERVICE
Full-stack
End-to-end development: the interface users see, the logic and database behind it, and the infrastructure it all runs on. One team owns the whole solution.
In practice
- From prototype to production with the same team.
- Interface, business rules and data built together.
- Fewer handoffs between teams and vendors.

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Front flow

Software

Digital products from scratch

Discovery, architecture, continuous delivery and evolution — with the client's team inside the process.

Legacy modernisation

Progressive strangling of the old system, with no downtime and no big bang.

Integration and AI layer

APIs and services that expose the legacy to agents, automations and new channels.

THE GBPA ECOSYSTEM

From Automation to Autonomy

Consulting on your processes

Development, support, training and curation

RPA + AI

Automation

AI-powered accelerators

Solutions

Orchestration

Governance

Your Journey with AI

Cybersecurity

RAGGRAPHSFraud detectionCustomer 360KYCAML

Data

Consulting on your data

From analytical intelligence to execution intelligence